Returns & Refunds Policy

We want you to feel confident when shopping with MUY LOTTA. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return, the item must be unused, unworn, and in its original condition, with all original packaging, tags, dust bag, and accessories included.

Items that show signs of use, wear, damage, stains, odors, alteration, or missing original packaging may not be accepted for return or may qualify only for a partial refund.

The following items are not eligible for return or refund:

Final sale items
Gift cards
Customized or personalized products
How to Start a Return

To request a return, please contact us at support@muylotta.com with your order number and reason for return.

Once your return request has been reviewed and approved, we will provide you with return instructions.

Please do not send items back without prior authorization.

Return Shipping

Customers are responsible for return shipping costs for general returns, including returns due to change of mind, personal preference, or other non-product-related reasons.

We recommend using a trackable shipping service, as MUY LOTTA is not responsible for return packages that are lost in transit.

If you receive an incorrect, defective, or damaged item, please contact us within 7 days of delivery and provide clear photos of the product and packaging. Once the issue is confirmed, we will assist you with an appropriate resolution.

Refunds

Once your returned item is received, it will be inspected to confirm that it meets the return conditions stated above.

We will notify you once the inspection is complete and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow several business days for the refund to appear in your account, depending on your bank, credit card issuer, or payment provider.

Original shipping fees, if any, are non-refundable unless the return is due to an incorrect, defective, or damaged item received as a result of our error.

In cases where a returned item is missing original packaging, tags, accessories, or the dust bag, or is not returned in its original condition, MUY LOTTA reserves the right to issue a partial refund or decline the refund where appropriate.

Refund Delays

If your refund has been approved but has not yet appeared in your account, please first contact your bank, credit card issuer, or payment provider, as additional processing time may be required.

For any questions regarding returns or refunds, please contact us at:

support@muylotta.com