1-Year Limited Warranty30-day Returns on Eligible Standard Items
1-Year Limited Warranty30-day Returns on Eligible Standard Items1-Year Limited Warranty30-day Returns on Eligible Standard Items1-Year Limited Warranty30-day Returns on Eligible Standard Items1-Year Limited Warranty30-day Returns on Eligible Standard Items1-Year Limited Warranty30-day Returns on Eligible Standard Items1-Year Limited Warranty30-day Returns on Eligible Standard Items

Terms of Service

TERMS OF SERVICE

Last Updated: July 13, 2026

OVERVIEW

Welcome to MUY LOTTA.

The terms “we,” “us,” and “our” refer to MUY LOTTA and its operating entity, MUY LOTTA BRANDS (the “Company”).

MUY LOTTA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (collectively, the “Services”). Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

These Terms of Service, together with any policies referenced herein (collectively, these “Terms”), describe your rights and responsibilities when you access or use the Services.

Please read these Terms carefully. They contain important information regarding your legal rights and obligations, including provisions concerning disclaimers of warranties, limitations of liability, dispute resolution, and other matters that may affect your rights.

By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.

Nothing in these Terms is intended to limit, exclude, or waive any rights or remedies that cannot lawfully be limited, excluded, or waived under applicable consumer protection or other applicable law.

SECTION 1 — ACCESS AND ACCOUNT

By using the Services, you represent that you are at least the age of majority in your state, province, territory, or country of residence, or that you have reached the legal age required to enter into a binding contract.

You may allow minor dependents under your supervision to use devices that you own, purchase, or manage, to the extent permitted by applicable law.

To access certain features, create an account, browse our online store, or purchase products, you may be asked to provide information including your name, email address, billing information, payment information, and shipping information.

You represent and warrant that all information you provide to us is accurate, current, complete, and lawfully provided, and that you have all rights necessary to provide such information.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity conducted through your account. You may not sell, assign, transfer, sublicense, or otherwise provide your account to another person without our prior written consent.

You agree to notify us promptly if you become aware of any unauthorized use of your account or any other breach of security.

SECTION 2 — OUR PRODUCTS

We make commercially reasonable efforts to present and describe our products as accurately as possible, including product colors, materials, dimensions, textures, features, and appearance.

However, the actual appearance of a product may vary slightly from its appearance on your screen due to differences in device displays, screen settings, lighting conditions, photography, image processing, and other technical factors.

Where a product is made from natural leather, suede, or other natural materials, variations in grain, texture, tone, markings, softness, and appearance may naturally occur. These characteristics are inherent to natural materials and are not necessarily considered defects.

Minor variations may also occur as a result of manufacturing tolerances, material characteristics, or craftsmanship. Such reasonable variations do not affect the intended function or overall quality of the product.

We do not guarantee that every product will be identical in every detail to another item of the same style or to every image displayed on our website.

Nothing in this Section limits your rights where a product is materially different from its description, defective, damaged, incorrectly supplied, or otherwise subject to remedies under applicable law or our Refund Policy.

All product descriptions, availability, features, and specifications may be updated from time to time without prior notice. We reserve the right to discontinue any product or limit quantities available to any person, geographic region, or jurisdiction, subject to applicable law.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase products from us.

We reserve the right to accept, decline, limit, or cancel an order where permitted by applicable law, including in cases involving:

  • suspected fraud or unauthorized payment activity;

  • incorrect pricing or product information;

  • product unavailability;

  • unusual order quantities;

  • suspected unauthorized commercial resale;

  • shipping restrictions;

  • compliance or legal concerns; or

  • other circumstances that reasonably prevent us from fulfilling the order.

Your order is not considered accepted until payment has been successfully processed and we have confirmed acceptance or begun fulfillment of the order.

Please review your order carefully before submitting it. Once an order enters processing or fulfillment, we may not be able to accommodate cancellation or modification requests.

If we decline, modify, or cancel an order after it has been submitted, we will make reasonable efforts to notify you using the email address, billing information, shipping information, or telephone number provided at checkout.

If we cancel an order after payment has been collected, we will issue the applicable refund in accordance with our Refund Policy and applicable law.

Returns, exchanges, and refunds are subject to our Refund Policy.

Unless otherwise expressly agreed by us in writing, products purchased through our consumer-facing online store are intended for personal or household use and not for unauthorized commercial resale.

SECTION 4 — PRICES, PAYMENTS, AND BILLING

Prices, discounts, promotional offers, and product availability may change without prior notice, subject to applicable law.

The price charged for a product will generally be the price displayed at the time your order is placed and will be reflected in your order confirmation.

Unless otherwise expressly stated, displayed prices may not include applicable taxes, shipping charges, customs duties, import fees, brokerage charges, or other charges imposed by governments, carriers, payment providers, or other third parties.

Prices offered through our online store may differ from prices offered through physical locations, online marketplaces, wholesale channels, third-party retailers, promotional events, or other sales channels.

From time to time, we may offer promotions subject to separate terms and conditions. Where a conflict exists between specific promotional terms and these Terms, the specific promotional terms will govern with respect to that promotion.

You agree to provide current, complete, and accurate purchase, payment, billing, shipping, and account information.

You represent and warrant that:

  1. any payment information you provide is accurate and complete;

  2. you are authorized to use the selected payment method;

  3. charges incurred through your selected payment method will be honored by the relevant payment provider; and

  4. you are responsible for paying all authorized charges, including applicable product prices, shipping charges, taxes, duties, and other amounts disclosed before purchase.

We reserve the right to use third-party payment processors, fraud-prevention services, identity verification services, and other technology providers to process or evaluate transactions.

SECTION 5 — SHIPPING AND DELIVERY

We make commercially reasonable efforts to process and ship orders within the timeframes stated in our Shipping Policy.

All delivery dates and transit times are estimates unless we expressly state otherwise. Actual delivery times may be affected by destination, carrier operations, customs processing, weather, holidays, peak shopping periods, incorrect address information, force majeure events, and other circumstances outside our reasonable control.

We are not responsible for delays caused solely by shipping carriers, customs authorities, severe weather, governmental actions, natural disasters, labor disruptions, or other events outside our reasonable control. However, nothing in these Terms limits any obligations we may have under applicable law.

If we are unable to ship an order within an applicable promised or legally required timeframe, we will address the delay in accordance with applicable law and our Shipping Policy.

Customers are responsible for providing complete and accurate shipping information. We are not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer, except where otherwise required by law.

Unless otherwise required by applicable law, risk of loss passes to you upon confirmed delivery of the order to the shipping address provided at checkout.

If tracking information indicates that an order has been delivered but you have not received it, please contact us promptly at support@muylotta.com so that we can review the circumstances and, where appropriate, assist with a carrier investigation.

Additional details regarding order processing times, shipping methods, estimated delivery times, international shipping, customs duties, taxes, and related matters are set out in our Shipping Policy.

SECTION 6 — RETURNS, EXCHANGES, AND REFUNDS

Returns, exchanges, and refunds are governed by our Refund Policy.

Please review our Refund Policy carefully before making a purchase.

Unless otherwise required by applicable law, eligibility for a return or exchange may depend on factors including:

  • the date on which the applicable return period begins;

  • whether the product has been used, worn, altered, washed, damaged, or otherwise changed after delivery;

  • whether the product is returned in the condition required by our Refund Policy;

  • whether the item is excluded from return eligibility under a clearly disclosed exception; and

  • whether applicable return instructions have been followed.

Products that arrive damaged, defective, materially different from their description, or incorrectly supplied will be handled in accordance with our Refund Policy and applicable law.

Nothing in these Terms or our Refund Policy limits any mandatory consumer rights that cannot lawfully be waived or excluded.

Questions regarding returns, exchanges, refunds, damaged products, incorrect items, or other post-purchase service matters should be sent to support@muylotta.com.

SECTION 7 — INTELLECTUAL PROPERTY

The Services and all content made available through them, including trademarks, trade names, logos, slogans, product names, collection names, product designs, photographs, graphics, videos, audio, written content, product descriptions, website layout, artwork, visual elements, and the selection and arrangement thereof, are owned by or licensed to MUY LOTTA, MUY LOTTA BRANDS, their affiliates, or applicable licensors and may be protected by copyright, trademark, patent, design, trade dress, and other intellectual property laws.

These Terms permit you to access and use the Services for lawful personal and non-commercial purposes only.

Without our prior written consent, you may not reproduce, copy, modify, create derivative works from, distribute, publish, publicly display, publicly perform, republish, download, store, transmit, sell, license, exploit, or commercially use any protected content from the Services, except as permitted by applicable law.

Nothing in these Terms grants you any license or ownership right in any trademark, copyright, patent, design right, trade dress, or other intellectual property belonging to MUY LOTTA, MUY LOTTA BRANDS, Shopify, or any third party.

The MUY LOTTA name, logos, product names, collection names, designs, slogans, brand elements, and other source identifiers are trademarks or other proprietary assets of MUY LOTTA, MUY LOTTA BRANDS, their affiliates, or licensors, as applicable.

Unauthorized use may violate intellectual property and other applicable laws.

All rights not expressly granted are reserved.

SECTION 8 — OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to features, tools, applications, payment methods, integrations, or services provided by third parties.

We may not monitor, control, operate, or have input into all such third-party tools or services.

To the fullest extent permitted by applicable law, third-party tools may be made available on an “as is” and “as available” basis without warranties, representations, or endorsements from us.

Your use of optional third-party tools is at your own discretion and may be subject to separate terms and privacy policies established by the relevant third party.

You are responsible for reviewing and understanding those terms before using third-party services.

We may introduce new features, technologies, tools, integrations, or resources in the future. Unless otherwise stated, such features will form part of the Services and will be subject to these Terms.

SECTION 9 — THIRD-PARTY LINKS AND SERVICES

The Services may contain links to, integrations with, or content provided by third-party websites, applications, platforms, payment providers, shipping providers, social networks, or other services.

We are not responsible for examining or evaluating the accuracy, content, security, availability, practices, or policies of third-party services that we do not control.

Your access to and use of third-party services is at your own risk and subject to the applicable third party’s terms and policies.

To the fullest extent permitted by applicable law, we are not liable for loss or damage arising solely from your independent use of third-party websites or services outside our control.

Complaints or questions regarding products or services supplied directly by a third party should ordinarily be directed to that third party.

Nothing in this Section excludes liability that cannot lawfully be excluded.

SECTION 10 — RELATIONSHIP WITH SHOPIFY

MUY LOTTA is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.

However, any purchase you make from our store is a transaction directly between you and MUY LOTTA and/or MUY LOTTA BRANDS, as applicable.

Shopify is not the seller of the products offered through our store and is not responsible for the manufacture, quality, fulfillment, delivery, return, refund, or customer service relating to products sold directly by us.

To the fullest extent permitted by applicable law, you release Shopify and its affiliates from claims arising solely from transactions between you and MUY LOTTA or MUY LOTTA BRANDS for which Shopify is not legally responsible.

Nothing in this Section excludes or limits rights or liabilities that cannot lawfully be excluded or limited.

SECTION 11 — PRIVACY

Our collection, use, disclosure, storage, and processing of personal information is governed by our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process certain personal information relating to your access to and use of the Services in order to provide, secure, maintain, and improve its platform and associated services.

Information submitted through the Services may be processed by Shopify, payment processors, shipping carriers, analytics providers, advertising providers, technology providers, fraud-prevention providers, customer service providers, and other service providers necessary to operate our business and provide the Services, as further described in our Privacy Policy.

Some service providers may process information in countries other than the country in which you reside.

Please review our Privacy Policy for further information regarding how personal information is collected, used, shared, retained, and protected and regarding any privacy rights that may apply to you.

Questions regarding privacy may be sent to hello@muylotta.com unless otherwise specified in our Privacy Policy.

SECTION 12 — REVIEWS, FEEDBACK, AND USER CONTENT

If you submit, upload, post, email, transmit, or otherwise provide reviews, photographs, videos, comments, ideas, suggestions, feedback, proposals, or other content to us or through the Services (“User Content”), you grant us, to the extent permitted by applicable law, a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and otherwise use such User Content for purposes including operating, improving, evaluating, and promoting our Services and products.

This license does not transfer ownership of your User Content to us.

You represent and warrant that:

  1. you own or otherwise have the necessary rights to submit the User Content;

  2. your User Content does not infringe the rights of any third party;

  3. you have disclosed any compensation or incentives received in connection with reviews or endorsements where required by law; and

  4. your User Content complies with these Terms and applicable law.

We may, but are not obligated to, monitor, edit, reject, or remove User Content that we reasonably believe is unlawful, fraudulent, misleading, defamatory, abusive, obscene, infringing, harmful, or otherwise in violation of these Terms.

You may not submit User Content using a false identity or false email address or otherwise misrepresent the origin of the content.

You remain responsible for the accuracy and legality of User Content you submit.

SECTION 13 — ERRORS, INACCURACIES, AND OMISSIONS

From time to time, information available through the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, materials, dimensions, pricing, promotions, availability, shipping charges, transit times, or other information.

We reserve the right, subject to applicable law, to correct errors, inaccuracies, or omissions and to update information at any time.

Where a material error affects an order that has already been submitted, we may contact you, offer appropriate options, or cancel and refund the affected order where permitted by applicable law.

Nothing in this Section allows us to avoid obligations arising from false or misleading representations or other rights that cannot lawfully be excluded.

SECTION 14 — PROHIBITED USES

You may access and use the Services only for lawful purposes.

You may not use the Services, directly or indirectly:

  1. for any unlawful, fraudulent, deceptive, abusive, or malicious purpose;

  2. to violate any applicable international, federal, state, provincial, territorial, or local law or regulation;

  3. to infringe or violate our intellectual property rights or the rights of another person;

  4. to harass, threaten, abuse, defame, intimidate, discriminate against, or harm any person;

  5. to submit or transmit knowingly false, fraudulent, or materially misleading information;

  6. to distribute spam, chain letters, unsolicited mass communications, phishing attempts, or similar solicitations;

  7. to impersonate another person, company, organization, or entity;

  8. to upload or transmit malware, viruses, malicious code, or other harmful technology;

  9. to unlawfully collect, track, scrape, harvest, or process personal information;

  10. to bypass, disable, interfere with, or circumvent security, authentication, authorization, access controls, rate limits, CAPTCHAs, robot exclusion measures, or other technical restrictions;

  11. to interfere with or disrupt the integrity, security, availability, or operation of the Services;

  12. to reproduce, duplicate, copy, extract, sell, resell, or commercially exploit protected portions of the Services without authorization; or

  13. to engage in conduct that materially restricts or impairs another person’s lawful use or enjoyment of the Services or exposes us, our users, Shopify, or third parties to harm or liability.

We reserve the right to restrict or terminate access to the Services where we reasonably determine that these Terms have been materially violated, subject to applicable law.

SECTION 15 — AUTOMATED ACCESS, AI SYSTEMS, AND AGENTS

We recognize that search engines, shopping platforms, artificial intelligence systems, digital assistants, automated agents, and other technologies may access publicly available portions of websites for legitimate purposes, including indexing, search, product discovery, accessibility, interoperability, price comparison, shopping assistance, and other consumer-oriented functions.

Nothing in these Terms is intended to prohibit legitimate automated access that:

  1. complies with applicable law;

  2. respects applicable technical restrictions and access controls;

  3. does not circumvent security measures, CAPTCHAs, authentication requirements, or rate limits;

  4. does not access private customer information or restricted systems without authorization;

  5. does not create an unreasonable or excessive burden on our systems;

  6. does not fraudulently misrepresent identity or activity where disclosure is legally or technically required; and

  7. does not reproduce or commercially exploit our protected content in violation of intellectual property law.

We reserve the right to limit, block, or restrict automated access where reasonably necessary to protect security, privacy, intellectual property, platform integrity, customer experience, or system availability.

Where we make structured product data, feeds, APIs, machine-readable content, or other automated commerce interfaces available, use of those resources may be subject to additional technical requirements or separate terms.

SECTION 16 — SUSPENSION AND TERMINATION

We may suspend, restrict, or terminate access to all or part of the Services where permitted by applicable law, including where we reasonably believe that:

  • these Terms have been materially violated;

  • fraudulent, abusive, or unlawful activity has occurred;

  • the security or integrity of the Services is at risk; or

  • suspension or termination is required by law, governmental authority, payment provider, or platform requirement.

You remain responsible for amounts lawfully due before termination.

Any provisions that by their nature should survive termination will continue to apply, including provisions relating to intellectual property, User Content, disclaimers, limitations of liability, indemnification, severability, governing law, and accrued rights and obligations.

SECTION 17 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that the Services will always be uninterrupted, timely, secure, or error-free or that every defect will be corrected immediately.

General informational content available through the Services is provided for general purposes and should not be treated as professional legal, financial, medical, or other specialized advice.

Except for warranties, guarantees, representations, or consumer rights that cannot lawfully be excluded or limited, we disclaim implied warranties to the fullest extent permitted by applicable law, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Nothing in these Terms excludes or limits any statutory warranty, guarantee, remedy, or consumer protection right that cannot lawfully be waived or excluded.

SECTION 18 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, MUY LOTTA, MUY LOTTA BRANDS, and their affiliates, officers, directors, employees, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, lost savings, loss of business opportunity, loss of data, or replacement costs, arising from or relating to your use of the Services or products purchased through the Services.

This limitation applies regardless of whether a claim is based in contract, tort, negligence, strict liability, statute, or another legal theory and even if the possibility of such damages was known or foreseeable.

To the fullest extent permitted by applicable law, our aggregate liability arising out of or relating to a particular order will not exceed the total amount paid by you for the product or order giving rise to the claim.

The foregoing limitations do not apply to liability that cannot lawfully be limited or excluded, including where applicable liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury caused by negligence, or mandatory consumer protection rights.

Because some jurisdictions do not permit certain limitations or exclusions of liability, some of the above provisions may not apply to you.

SECTION 19 — INDEMNIFICATION

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless MUY LOTTA, MUY LOTTA BRANDS, Shopify, and their respective affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, damages, judgments, costs, and reasonable legal fees arising directly from:

  1. your material breach of these Terms;

  2. your violation of applicable law;

  3. your infringement of another person’s rights; or

  4. your unlawful or unauthorized misuse of the Services.

This indemnification obligation does not apply to the extent a claim results from our own negligence, willful misconduct, violation of law, or other conduct for which liability cannot lawfully be transferred.

We will provide reasonable notice of an indemnifiable claim where practicable. We may control the defense and settlement of such a claim, but we will not agree to a settlement imposing a material non-monetary obligation on you without your consent, not to be unreasonably withheld.

You agree to provide reasonable cooperation in the defense of an indemnified claim.

SECTION 20 — SEVERABILITY

If any provision of these Terms is determined by a court or other competent authority to be unlawful, invalid, void, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law and, where necessary, the unenforceable portion will be severed.

The remaining provisions will continue in full force and effect.

SECTION 21 — WAIVER AND ENTIRE AGREEMENT

Our failure or delay in exercising or enforcing any right or provision under these Terms does not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any additional policies or terms expressly incorporated by reference, constitute the entire agreement between you and us concerning your use of the Services, except where separate written terms expressly apply.

These Terms supersede prior or contemporaneous communications, proposals, or agreements concerning the same subject matter, whether oral or written.

Nothing in this Section limits liability for fraudulent misrepresentation or other liability that cannot lawfully be excluded.

SECTION 22 — ASSIGNMENT

You may not assign, transfer, delegate, or otherwise dispose of your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise.

We may assign, transfer, or delegate our rights and obligations under these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, change of control, financing, or transfer of the MUY LOTTA business, subject to applicable law.

Any assignment does not reduce mandatory consumer rights or remedies available to you.

SECTION 23 — GOVERNING LAW AND JURISDICTION

These Terms and any dispute arising out of or relating to the Services will be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict-of-law principles, except where the mandatory laws of another jurisdiction apply.

Subject to applicable law, disputes arising out of or relating to these Terms or the Services will be subject to the jurisdiction of courts of competent jurisdiction located in the State of Wyoming.

Nothing in this Section limits any mandatory consumer right to bring a claim in another jurisdiction where applicable law provides such a right.

SECTION 24 — HEADINGS

Section titles and headings are provided for convenience only and do not limit, modify, or otherwise affect the meaning or interpretation of these Terms.

SECTION 25 — CHANGES TO THESE TERMS

You may review the current version of these Terms at any time on this page.

We reserve the right to update, modify, or replace these Terms from time to time.

Where required by applicable law, we will provide notice of material changes.

Changes will become effective on the date stated in the updated Terms or applicable notice.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those changes to the extent permitted by applicable law.

The “Last Updated” date at the top of these Terms indicates when the Terms were most recently revised.

SECTION 26 — CONTACT INFORMATION

Questions regarding these Terms of Service or general inquiries about MUY LOTTA may be sent to us using the contact information below:

Brand: MUY LOTTA
Legal Operating Entity: MUY LOTTA BRANDS
General Inquiries: hello@muylotta.com
Customer Service: support@muylotta.com
Business Address: 364 Canyon St, Lander, WY 82520, United States
Telephone: +1 202-556-9961

For questions regarding orders, shipping, delivery, returns, exchanges, refunds, damaged or incorrect items, product concerns, or other customer service matters, please contact us at support@muylotta.com.

For general brand inquiries, business inquiries, partnerships, media inquiries, or other non-order-related matters, please contact us at hello@muylotta.com.