Shipping Policy

At MUY LOTTA, each order is prepared with care and attention before it begins its journey to you.

Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

During new collection launches, holidays, or high-volume periods, processing may take slightly longer. We appreciate your patience as we prepare your order with care.

Shipping Time

Estimated delivery time is usually 7–25 business days, depending on your location and the shipping carrier.

Please note that delivery times are estimates and may be affected by customs, weather, carrier delays, or other circumstances beyond our control.

Shipping Fee

We offer shipping options at checkout.

Shipping fees, if applicable, will be calculated and displayed before you complete your order.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow up to 48 hours for tracking updates to appear after the package has been shipped.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

MUY LOTTA is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout

Lost or Delayed Packages

If your package appears to be delayed, please contact us at:support@muylotta.com

We will do our best to assist you and help check the status of your shipment with the carrier.

Questions

For any shipping-related questions, please contact us at:

support@muylotta.com