1-Year Limited Warranty30-day Returns on Eligible Standard Items
1-Year Limited Warranty30-day Returns on Eligible Standard Items1-Year Limited Warranty30-day Returns on Eligible Standard Items1-Year Limited Warranty30-day Returns on Eligible Standard Items1-Year Limited Warranty30-day Returns on Eligible Standard Items1-Year Limited Warranty30-day Returns on Eligible Standard Items1-Year Limited Warranty30-day Returns on Eligible Standard Items

Shipping Policy

Shipping Policy

At MUY LOTTA, each order is prepared with care before it begins its journey to you.

Processing and Dispatch Time

Your dispatch timeframe depends on the product type:

  • In-stock items: Usually dispatched within 1–2 business days after order confirmation.
  • Handmade and lightly customized items: Usually dispatched within 7–15 business days after order confirmation. This timeframe includes making or preparation and final inspection.

Estimated Transit Time

After dispatch, estimated delivery is 7–25 business days for in-stock items and 7–15 business days for handmade or lightly customized items. Actual transit time may vary depending on destination and shipping method.

Delivery estimates may be affected by weather, carrier delays, holidays, or other circumstances outside our control.

Shipping Fees

Available shipping options and applicable fees are calculated and displayed at checkout before payment is completed.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear after dispatch.

Shipping Origin

Orders are dispatched from China.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order. MUY LOTTA is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.

Lost or Delayed Packages

If your package appears to be delayed, please contact us at support@muylotta.com. We will assist with checking the shipment status with the carrier.

Questions

For shipping-related questions, contact support@muylotta.com.